FAQS

General Product FAQS:

1. CAN I MODIFY OR CANCEL MY ORDER AFTER IT'S BEEN PLACED?

If you need to modify your order, please email us at info@shopsimplysageboutique.com as soon as possible. While we cannot guarantee changes once an order has been placed, we will do our best to accommodate requests before fulfillment.

If you wish to cancel your order, please email us as soon as possible. Approved cancellations will be issued as store credit only. We do not offer refunds to the original payment method.

2. DO YOU RESTOCK SOLD-OUT ITEMS?

Yes! We occasionally restock popular items based on availability and customer demand. However, not all items will be restocked.

We recommend signing up for restock notifications directly on the product page to be notified if an item becomes available again. You can also follow us on Instagram for updates on new arrivals and restocks!

3. HOW OFTEN DO YOU RELEASE NEW ARRIVALS?

We're always bringing in new styles and pieces for you to shop! Follow us on Instagram to stay up to date on new arrivals, upcoming collections, restocks, and special announcements.

Be sure to keep an eye out so you don't miss your next favorite piece!

4. DO YOU HAVE A PHYSICAL STORE LOCATION?

Simply Sage Boutique is currently an online-only boutique! You can shop all of our collections directly through our website.

We also offer local pickup and local delivery for eligible customers. See our Shipping Policy for additional information!

 

RETURNS & SHIPPING FAQs

HOW DO I START A RETURN?

To start a return, please visit our Return Portal HERE.

Simply enter your order information and follow the instructions to submit your return request. All eligible returns are issued as store credit only.

1. MY RETURN WAS ACCEPTED, BUT I MISSED THE 4-DAY WINDOW TO SHIP IT. CAN I STILL SEND IT BACK?

Once your return has been approved, you have 4 days to ship your item back to us.

If the 4-day shipping window has passed, your return may no longer be accepted and the item may be returned to you.

Important: If you dropped off your return within the 4-day window but tracking did not update or scan in time, please email us at info@shopsimplysageboutique.com with your post office receipt showing the date and time of drop-off. We can review the information and determine whether a manual approval is possible.

2. I MISSED THE RETURN WINDOW. CAN I STILL RETURN MY ITEM?

Unfortunately, returns must be initiated within 7 days of delivery to qualify for store credit.

For local pickup orders, return requests must be submitted within 7 days of receiving your pickup-ready email.

We are unable to accept returns outside of the applicable return timeframe.

3. ARE ALL ITEMS ELIGIBLE FOR RETURN?

No. Certain items are considered FINAL SALE and cannot be returned.

These include:

  • Jewelry (Including Charm Bar)

  • Accessories

  • Bodysuits

  • Swimwear

  • Candles

  • Gift Cards

  • Perfumes/Body Oils

  • Blankets

  • Hair Accessories & Hats

  • All sale items

Please review our full Return Policy before making a purchase.

4. HOW LONG DO I HAVE TO RETURN AN ITEM?

Eligible returns must be initiated within 7 days of delivery.

Once your return is approved, you have an additional 4 days to ship the item back to us.

5. DO YOU OFFER REFUNDS OR EXCHANGES?

We offer store credit only for all eligible returns. We do not issue refunds to the original payment method.

Store credit never expires.

Exchanges may be available through Checkout+ powered by Redo for eligible orders with protection purchased at checkout.

6. I PLACED MULTIPLE ORDERS. WILL MY ORDERS BE COMBINED?

Yes! Whenever possible, we will combine multiple orders placed close together under the same email address or customer account into one shipment.

If your orders are combined, we will refund any duplicate shipping charges according to our shipping policy.

Please Note: Free shipping applies only to individual orders of $150 or more placed in a single checkout. Separate orders cannot be combined to meet the $150 minimum.

7. WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

If your package is lost, stolen, or marked as delivered but you cannot locate it, we recommend contacting USPS or UPS directly to initiate a claim.

If you purchased Checkout+ powered by Redo at checkout, your order may qualify for additional shipping protection depending on the circumstances and coverage terms.

If you need additional assistance, please email us at info@shopsimplysageboutique.com.

8. HOW LONG DOES SHIPPING TAKE?

Please allow 1–2 business days for your order to be processed before shipping.

Once your order ships, you will receive a confirmation email with tracking information. Please allow 1–3 business days for tracking to update.

Processing times may vary during holidays, promotions, and periods of high order volume.

9. DO YOU OFFER LOCAL PICKUP?

Yes! We offer local pickup.

Please allow 1–2 business days for your order to be ready. Once your order is ready, you will receive an email with the pickup address and instructions.

Please wait until you receive your pickup-ready email before heading to the pickup location.

10. DO YOU OFFER LOCAL DELIVERY?

Yes! Local delivery is available to customers within our designated delivery radius.

If your address qualifies, local delivery will appear as an option at checkout. Please allow 1–2 business days for delivery.

You will receive an email notification once your order has been delivered.

11. WHAT IS CHECKOUT+?

Checkout+ is our optional Return & Shipping Protection service powered by Redo.

When added at checkout, Checkout+ provides additional protection for eligible returns and packages in transit.

Benefits may include free return shipping and protection for eligible lost, stolen, or damaged packages. Coverage is subject to Redo's terms and conditions.

Checkout+ must be purchased at the time of checkout and cannot be added to an order afterward.

12. WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

We're so sorry if something isn't right with your order!

Please email us at info@shopsimplysageboutique.com within 48 hours of delivery with your order number and a clear photo of the damage.

Claims submitted after this timeframe may no longer qualify for a return or replacement.