Return & Shipping Policy
To initiate a return, please use our customer portal HERE.
We want you to love everything you purchase from Simply Sage Boutique! As a small business, we work hard to make sure every order is packaged with care and gets to you as smoothly as possible. Please take a moment to review our policies before placing your order.
HOLIDAY RETURN POLICY 🎁
'Tis the season for gifting! We know holiday shopping can start early, so we're giving you a little extra time to make sure your purchases are just right.
For all orders placed between November 13, 2026 and December 24, 2026, we are extending our return window through January 8, 2027.
Holiday Return Guidelines:
-All eligible purchases made between November 13th and December 24th must have a return initiated by January 8, 2027.
-All returns must be submitted through our Return Portal HERE.
-Once a return is approved, customers have 4 days to ship the item back.
-All eligible returns will receive store credit only.
-All returned items must meet our standard return condition requirements.
Please Note: Our standard final sale exclusions, return limits, restocking fees, and all other return requirements remain in effect during the holiday return period.
After January 8, 2027, all holiday purchases will be subject to our regular return policy and will no longer qualify for the holiday return extension.
STANDARD RETURN POLICY:
Store Credit Only
-We issue store credit only for all eligible returns.
-We do not offer refunds to the original payment method.
-Store credit does not expire.
Return Timeframes
-Initiation: Returns must be initiated within 7 days of delivery.
-Shipping: You have 4 days to ship the item back after your return is approved.
-Local Pickup Orders: If you selected local pickup, you must contact us at info@shopsimplysageboutique.com within 7 days of receiving your pickup-ready email to request a return. The date your pickup-ready notification is sent will be considered your delivery date for return eligibility purposes.
Non-Returnable Items
The following items are FINAL SALE and cannot be returned for store credit or exchanged:
-Jewelry (including Charm Bar)
-Accessories
-Bodysuits
-Swimwear
-Candles
-Gift Cards
-Perfumes/Body Oils
-Blankets
-Hair Accessories & Hats
-All sale items
Late Returns
Items shipped back outside of the 4-day return window after approval will be returned to the sender.
Condition of Returned Items
To be eligible for store credit, items must be returned in their original condition:
-Original tags must be attached.
-Items must be unworn, unwashed, and unaltered.
-Items must be properly folded and packaged.
-Items must be free of excessive human or animal hair.
-Items must be free of smoke odors.
-Items must be free of makeup marks, stains, or smears.
-Items returned that do not meet these requirements may be denied or subject to a $10 restocking fee deducted from the issued store credit.
Denied Returns & Restocking Fee
Returns that do not meet our requirements may be denied and sent back to the customer.
Items returned in less-than-original condition may be subject to a $10 restocking fee deducted from the issued store credit.
Simply Sage Boutique reserves the right to deny returns that do not meet our return eligibility requirements.
Defective Items
If you receive a defective or damaged item, please contact us at info@shopsimplysageboutique.com within 48 hours of delivery.
-Please include your order number.
-Include a clear photo of the damage in your email.
-Claims must be submitted within 48 hours of delivery.
If we are not notified within this timeframe, the item will no longer qualify for a return or replacement under this policy.
Return Limits
Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month.
We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, customers are limited to a maximum of returning 7 items per calendar month.
This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers.
As a small business, we simply cannot absorb the costs associated with unlimited returns. This limit helps us continue offering beautiful, fresh pieces while protecting the integrity of our shop.
We truly appreciate your understanding and encourage thoughtful purchasing. Feel free to reach out with any sizing or product questions before placing an order. We're always happy to help!
Important Return Considerations
Simply Sage Boutique is not responsible for damages caused by improper care, handling, or incorrect sizing selected by the customer.
-Colors and patterns may vary slightly due to photography, lighting conditions, and individual screen settings. These variations do not qualify as product defects.
-Return shipping costs are the customer's responsibility unless covered by an optional return protection service.
-If a returned item arrives damaged or does not meet our return requirements, we reserve the right to deny the return or apply the applicable restocking fee.
-If a return is denied and the item is being sent back, the customer may be responsible for purchasing a return shipping label.
SHIPPING POLICY
Simply Sage Boutique is committed to getting your orders to you as quickly and efficiently as possible! Whether you're shopping online, picking up locally, or choosing local delivery, we want your experience to be easy from checkout to delivery.
Standard Shipping
Please allow 1–2 business days for your order to be processed before it ships.
-Once your order has shipped, you will receive a confirmation email with tracking information.
-Please allow 1–3 business days for tracking information to update after your shipping label has been created.
Processing times may vary during holidays, promotions, and periods of high order volume.
Local Pickup
Thank you for placing an order with Simply Sage Boutique! We appreciate your purchase.
-Please allow 1–2 business days for your order to be processed and ready for pickup.
-Once your order is ready, you will receive an email notification with the pickup address and instructions.
-If you would like to arrange an earlier pickup or same-day pickup, please email us at info@shopsimplysageboutique.com with your order number and preferred pickup time.
-Please wait until you receive your ready-for-pickup email before heading to the pickup location.
If you have any questions or would like to confirm your pickup date and time, please contact us via email.
We look forward to seeing you!
Local Delivery
Local delivery is available to customers located within our designated delivery radius of Simply Sage Boutique. If your address qualifies, local delivery will appear as an option at checkout.
-Please allow 1–2 business days for your order to be delivered.
-You will receive an email notification once your order has been delivered.
-Please ensure that your delivery address is entered correctly at checkout.
-Please provide a safe and accessible location for your package to be left.
-Once your order is marked as delivered to the address provided at checkout, please check your designated delivery area and surrounding locations.
Simply Sage Boutique is not responsible for packages that are lost or stolen after confirmed delivery. If you experience an issue with your delivery, please contact us at info@shopsimplysageboutique.com.
Shipping Delays & Lost, Stolen or Damaged Packages
Once your order has been shipped, delivery is handled by the shipping carrier. While we do our best to get your orders out promptly, we cannot control carrier delays or delivery schedules.
-Simply Sage Boutique is not responsible for delays caused by USPS or UPS.
-We do not guarantee delivery dates or carrier delivery estimates.
-If your package arrives damaged, appears lost, or has been marked as delivered but cannot be located, please contact the shipping carrier to initiate a claim.
-We recommend checking with household members, neighbors, and your local carrier before filing a missing-package claim.
-Shipping insurance and carrier claims are subject to the carrier's terms and coverage limits.
-Shipping charges will not be refunded solely because a carrier misses its estimated delivery timeframe.
Carrier Claim Resources:
If you purchased Checkout+ protection at checkout, please refer to our Checkout+ policy below for additional information regarding eligible lost, stolen, or damaged packages.
Tracking Information
Please allow 1–3 business days for tracking information to update after your shipping label has been created.
Tracking information may not show movement immediately after an order has shipped.
If your package has not arrived by the estimated delivery date, please contact the shipping carrier for assistance.
If you need help locating your tracking information, please email us at info@shopsimplysageboutique.com.
Incorrect Shipping Addresses
It is the customer's responsibility to ensure that the shipping address is entered correctly at checkout.
-Please double-check your shipping address before completing your purchase.
-We cannot guarantee address changes once an order has been placed.
-We are not responsible for packages returned to us due to incorrect, incomplete, or undeliverable addresses.
-Additional shipping fees may apply if an order needs to be reshipped due to an incorrect address provided at checkout.
Shipping Refunds & Combined Orders
We're always happy to combine multiple orders placed close together whenever possible to help you save on shipping!
When multiple orders are combined into one shipment, refunds for duplicate shipping fees will be issued according to the guidelines below.
Free Shipping Eligibility:
-Free shipping applies to individual orders totaling $150 or more in a single checkout.
-Separate orders cannot be combined after purchase to qualify for free shipping.
-To receive free shipping, we recommend checking out with all your favorites together in one $150+ order.
If You Place Multiple Orders:
If your orders are placed close together and we are able to combine them into one shipment, here's how shipping refunds work:
If one of your orders is $150+:
That individual order qualifies for free shipping. Any additional shipping fees from the combined orders will be refunded.
If none of your orders reach $150:
We will combine your orders when possible and refund all but one shipping charge.
For example: If you place 3 separate orders, 2 of the shipping fees will be refunded.
Please remember that multiple orders cannot be totaled together to qualify for free shipping. One individual order must meet the $150 minimum.
These guidelines help us keep fulfillment organized, ensure fairness across all customers, and get your Simply Sage favorites to you as quickly as possible!
ORDER CHANGES & CANCELLATIONS
Please double-check your cart, shipping address, sizes, and selections before completing your purchase.
-We do not guarantee order cancellations or modifications once an order has been placed.
-We cannot guarantee changes to shipping addresses, sizes, quantities, or items after checkout.
-Orders that have already been processed or shipped cannot be canceled.
-If a cancellation is approved before fulfillment, it will be issued as store credit only, not refunded to the original payment method.
Once an order is placed, we begin processing it as quickly as possible. We appreciate your understanding!
CHECKOUT+ | POWERED BY REDO
We want you to feel confident shopping with Simply Sage Boutique! That's why we offer Checkout+, powered by Redo, an optional Return & Shipping Protection service available at checkout.
Checkout+ provides additional protection and flexibility for eligible purchases.
What's Included?
Free Return Shipping
When you purchase Checkout+, eligible returns qualify for free return shipping. You can send back eligible items without having to pay for a return shipping label.
Shipping Protection
Checkout+ also provides protection for eligible packages that are lost, stolen, or damaged in transit, subject to the coverage and terms provided by Redo.
Without Checkout+
You can still return eligible items under our standard return policy. However, return shipping costs will be the customer's responsibility and may be deducted from the issued store credit or paid separately.
For shipping issues, customers without Checkout+ will need to contact the shipping carrier and follow its claims process.
Important Details
-Checkout+ must be added at the time of purchase and cannot be applied retroactively.
-Checkout+ is non-refundable.
-Checkout+ is available for eligible U.S. orders only.
-Checkout+ does not override Simply Sage Boutique's standard return policy.
-Final sale items and other non-returnable purchases remain ineligible for returns, even when Checkout+ is purchased.
-All returns must meet Simply Sage Boutique's standard return eligibility requirements.
Checkout+ is an optional service designed to make your shopping experience easier and provide additional peace of mind from checkout to delivery. 🤍
CUSTOMER SERVICE & DISPUTE RESOLUTION
Our goal is to make your shopping experience with Simply Sage Boutique as easy and enjoyable as possible!
If you have any questions, concerns, or issues with your order, please contact our customer service team:
Email: info@shopsimplysageboutique.com
We encourage customers to contact us directly so we have the opportunity to review and address any concerns.
If a payment dispute or chargeback is submitted, we will review the order, shipping information, tracking details, communications, and applicable policies and provide relevant documentation to our payment processor.
We reserve the right to respond to disputes and pursue available remedies in accordance with applicable laws and payment processor requirements.
Thank you for shopping Simply Sage Boutique and supporting our small business! Every order is packaged with care and intention, and we appreciate every single customer who chooses to shop with us.
We hope you love your Simply Sage favorites as much as we do! 🤍